Effective Date: 01/01/2023
Elliot Creek® Patio Furniture (“Elliot Creek,” “we,” “us,” or “our“) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy governs your access to and use of elliot-creek.com, including any content, functionality and services offered on or through our website (the “Website”), whether as a guest or a registered user.
When accessing the Website, the company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.
Please read the Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.
What Personal Information is Collected from Users?
Personal Information
When you visit the Website, you may provide us with two types of information: Personal Information that you voluntarily disclose that is collected on an individual basis; and Anonymous Information that is collected automatically when you use the Website or services available on the Website.
Voluntary Disclosure
- Contact Data: When you contact us for customer service support, to join our email list, or comment on our blog, you are asked to provide certain contact information like name, email address, and phone number.
- Order Data: To process and ship orders, we require certain information like your name, shipping and billing addresses, credit card number, and contact info.
- Survey Data: Participation in user surveys is completely voluntary. If you elect to participate, your responses are used in aggregate to gauge user sentiment.
- Promotion Data: To process sweepstakes, giveaways, or rewards programs, we collect information you provide like name, address, email, etc. to determine eligibility and ship rewards.
- Social Media Credentials: If you log into our Website using a third party social media account like Facebook or Google, we collect your name, email address, and general location which is made available to us through the social media site.
- Other data: On occasion we may ask for other information from you to aid in marketing, product development, or customer service. Providing additional information is optional.
Passive Collection
As you navigate through and interact with our Website or services, certain anonymous information may be passively collected. This helps us provide optimal user experience and identify trends to improve our Website and your browsing experience. Such information includes:
- IP address
- Domain server
- Device type (e.g., mobile, computer, tablet, etc.)
- Browser type and settings
- Operating system and platform
- Date and time of visits
- Pages visited
- Referring site details
- Pages accessed and documents downloaded
- Search engine used and search terms
- Duration of visit
How Do We Use Your Information?
We use the personal information we collect in a manner that is consistent with this Privacy Policy. We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by Elliot Creek will only be in connection with the provision of services and products you have requested from us.
Customer Service: Personal information you provide helps us respond to your customer service requests, questions, and concerns.
Place Orders: Order information is used to deliver purchases you make on our Website as seamlessly as possible.
Enhance User Experience: Information provided or passively collected helps us understand usage trends and identify issues in order to improve your browsing experience.
Marketing Communications: With your permission, we will occasionally send emails with company news, product releases, discounts, special offers, and other marketing information we think you’ll find valuable. You may opt-out anytime.
Legal Proceedings: We will share personal information with law enforcement officials or others if required by subpoena, search warrant, or court order. We may also use data when we believe it is necessary to prevent physical harm, financial loss, or violation of our Terms of Use.
Business Sale: If Elliot Creek engages in a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of some or all of our assets, your information may be among assets transferred to the buyer. However, your data will remain subject to this Privacy Policy.
How is Your Information Protected?
Protecting your privacy is of utmost importance. We use multiple data security measures like encryption, access controls, audits, and firewalls to protect against unauthorized access, maintain data accuracy, prevent loss, misuse, or alteration of information.
While we take reasonable precautions to safeguard your personal information, we cannot guarantee complete security. We remain dedicated to ensuring the security, integrity, and privacy of our users’ personal information
Do We Disclose Personal Information to Third Parties?
We do not sell, trade, rent or otherwise share your personal information with third parties without your consent except the limited circumstances described below.
- We engage trusted third parties to provide services or perform business functions on our behalf. Examples include fulfilling orders, analyzing site usage, processing payments, communications delivery, customer service, and for marketing assistance. We only provide the information needed for the third party to provide that service.
- Third party analytics tools like Google Analytics help understand how visitors engage with our Website. These parties only receive anonymous aggregated user data.
- We may disclose your information in response to a subpoena, warrant, or court order, or if we are otherwise legally required to share the information. We also reserve the right to disclose information we believe necessary to comply with law, prevent fraud, defend our legal interests, or protect our property.
In the event of an acquisition, merger, or other business transfer, we will transfer all customer data to the acquiring entity. As a user, you should review any acquiring party’s privacy policy and contact them with data-related requests.
Your continued use of our Website constitutes understanding and acceptance of any changes to this Privacy Policy necessitated by an acquisition or transfer of assets as referenced above.
Third Party Websites
Users may find advertising or other content on our Website that links to third party sites and services. We do not control the content or practices of those sites. Any information you provide to third party sites is covered under their privacy policies and we encourage you to carefully review them prior to use.
Cookies and Tracking Technologies
Cookies are small files that websites transfer to your computer to uniquely identify your device and browser when you visit. Cookie tracking technologies also used to collect information such as pages visited, search history, operating system, etc.
We use cookies and similar tracking technologies for the following purposes:
- Website Usage: We utilize analytic cookies and scripts to better understand how our Website and services are being accessed and used. This includes number of visitors, pages visited, time spent on pages, etc.
- User Convenience: We use cookies so you do not have to re-enter information when you return to our Website. For instance, items remain in your shopping cart, login credentials are saved, and page preferences like location are remembered. You are free to delete these cookies after your browsing session ends.
- Targeted Marketing: Cookies help us understand browsing habits so we can display targeted advertising that is more likely to interest our users. Third party advertising networks also utilize cookies to display Elliot Creek ads on other websites you may visit. You may opt out of third party targeted advertising as outlined below.
Most browsers are initially set up to accept tracking cookies. If you prefer, you can reset your browser to remove or reject first party or third party cookies. However, doing so may interfere with full Website functionality.
Advertising Opt-Out
Third party advertising networks and Website analytics tools we utilize (like Google AdWords or Facebook Pixel) provide opt-out mechanisms so you can control whether your information is collected and used. To opt-out of interest based Google ads visit: adssettings.google.com. Facebook and Instagram allow you to opt-out here: https://www.facebook.com/help/568137493302217.
Note that opting out does not prevent you from seeing Elliot Creek ads – it only means the ads will not be customized based on your interests.
Children’s Information
Our Website and services are not intended for or targeted to children 16 and under. We will never knowingly request personal data from such individuals. If we are made aware we have received information of a child under 16 without verified parental consent, that data will immediately be deleted from our system.
Accessing, Modifying, and Deleting Personal Data
You have certain rights and abilities to access, modify, or delete your personal data.
Upon request Elliot Creek will provide you with information on if and what personal data we collect from you. You may access, edit, delete, or modify personal data previously provided by emailing [email protected]
Please note we are unable to delete data necessary for order processing, shipping, accounting, or legal requirements. Deletion also does not ensure complete removal from back up or archival systems.
Data Retention
We only retain your personal data as long as necessary based on the reason it was collected and to provide services to you (such as order delivery and dispute resolution).
Personal data associated with your account will be kept until your account is deleted, unless we no longer need the data to provide services. Non-account user data is retained for 26 months.
Analytics data is retained for 50 months from time of collection. Any aggregated and de-identified analytics data that no longer identifies you may be retained indefinitely.
Policy Updates
We may need to occasionally update this Privacy Policy as business practices or laws change. If changes are made, they will be posted here and the Effective Date at the top will be updated. Please check the policy periodically for any updates. Contacting you may also be required or appropriate depending on the nature of the changes.
How to Contact Elliot Creek
If you have any comments, questions or concerns related to this Privacy Policy, please get in touch with us using the following contact information:
Email: [email protected]
Phone: 800-555-1234
Address:
Elliot Creek Privacy Office
123 Main St.
Charlotte, NC 28202
California Resident Rights
If you are a California resident, you have the right to request certain information under the California Consumer Privacy Act (CCPA) regarding our data collection practices over the past 12 months:
- Categories of personal information collected, sold, or shared
- Purpose for collecting/selling personal information
- Categories of third parties personal information is shared with
- Specific pieces of personal information collected about you
To submit a request, please email [email protected] or contact us at the address above. You must provide your full name and current California address along with your request.
You may make this request up to twice in a 12-month period. We will verify and respond within 45 days as required under California law.
In the preceding 12 months, we have not discriminated against California consumers who exercise any of their rights described in this Privacy Policy.
Nevada Resident Rights
If you are a Nevada resident, you have the right to submit a verified request directing us not to sell certain categories of your personal information. To submit such a request, please email [email protected] or contact us at the address above.
You must provide your full name and current Nevada mailing address with your request. We do not collect, process, or sell the personal data of Nevada residents under the age of 16 without affirmative authorization.